Luxe Property delivers clients with an uncompromised professional service through its highly motivated and experienced team of professionals.
Our Property Management Team boasts decades of experience managing an extensive portfolio of properties across Melbourne and are looking forward to achieving results beyond your expectations.
Our focus is clear - we are dedicated purely to looking after you and your property.
THE LUXE CHOICE
Our success has been built on our client relationships. We take pride in exceeding your expectations with consistent, clear lines of communication and absolute attention to detail. If this is the change in property management you have been looking for, please contact our office to find out more.
Our foundations are based on integrity and professionalism through our practice of efficient systems, customer service and attention to detail that is so often lacking in the industry.
Information for Landlords
At Luxe Property we believe it is important to develop a trustworthy and honest relationship with our clients and to keep you up to date with how your property is being managed.
We will protect your asset as though it’s our own. We won’t just hand out keys to your property - we take every prospective tenant through personally so that we can present each property’s features and benefits.
We know how to attract – and keep – the right tenants for your property. We maintain a careful tenant selection process and discuss every tenancy application with you following stringent reference checks and a National Tenancy Database search.
From the moment your tenant’s application is approved right up until they move out, our number one priority is looking after your property.
Luxe Property offers a comprehensive Property Management service and can handle many aspects of your investment property on your behalf, including repairs and maintenance, payment of rates and utilities, insurance claims and much more. By completing and returning the Landlord Instruction Form, we can ensure your property is managed in accordance with your individual requirements.Click here to download PDF
Terri Scheer insurance offers protection and peace of mind for owners of professionally managed investment properties. The insurance policy has been designed to provide cover for Landlords incorporating the unique risks associated with owning a Residential property.Click here to download PDF
Information for Tenants
At Luxe Property, we believe in maintaining honest and ongoing relationships with our tenants.
You'll find our lines of communication are always open to you so that any matters, whether large or small, can be resolved quickly and without fuss.
LEAVING A LUXE PROPERTY
Your Tenancy Agreement states you are required to give at least 28 days notice if you intend to vacate one of our properties and that you must include the final date of your tenancy. Your notice can be emailed, posted (preferably registered post) or delivered by hand to our office. You will find our Final Inspection Cleaning Guide on this page to assist you in preparing for your vacate inspection, which will also ensure prompt lodgement of your bond refund.
At Luxe Property we value our tenant relationships so if you have any questions about your Luxe property or if we can help in any way, please don't hesitate to contact us. We're here to help.
To apply for one of our properties, please complete our Tenancy Application Form and return it to our office via email or fax, together with a copy of your photo identification.Click here to download PDF
'On The Move' offer a free, no obligation utility connection and disconnection service. Simply fill in the Connection Form and let 'On The Move' take care of everything for you.Click here to download PDF
Your rent can be paid quickly and easily using our online BPAY facility. For more information about this, see the information sheet or contact Luxe Property Group.Click here to download PDF
This guide has been developed by Consumer Affairs to assist Tenants with their rights and responsibilities in relation to renting a Residential property.Click here to download PDF
It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them.Click here to download PDF
To notify Luxe Property of your intention to vacate, please complete our Notice to Vacate Form and return it to us via email or fax.Click here to download PDF
The attached Final Inspection Cleaning Guide will assist you in preparing for your vacate inspection and ensure prompt lodgement of your bond refund.Click here to download PDF
During the winter months, dampness caused by excessive condensation can lead to mould growth on window sills/frames, walls, ceilings, furniture and clothing. This guide provides additional information on the causes, effects and ways to control condensation, as well as steps to take when dealing with mould.Click here to download PDF
This guide has been developed by the Victorian Fire Services to assist tenants in ensuring smoke alarms are working and your property is fire safe.Click here to download PDF
The purpose of this manual is to provide tenants with a quick reference guide to assist with troubleshooting any issues that may arise during the tenancy.Click here to download PDF
It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them.
Urgent repairs should be reported immediately to your property manager either by telephone or email.
Examples of urgent repairs include:
- Burst hot water services
- Faulty external door locks
- Gas leaks
- Flooding or storm damage
- Serious roof leaks
- Dangerous electrical faults
- Fire damage
**If the matter is urgent and outside of Luxe Property's business hours, please contact our preferred tradespeople listed below and inform your property manager in writing as soon as possible.
|Plumber||Plumbtrue||0418 220 223|
|Electrician||Electricians by the Bay||0413 388 315|
|Handyman||Peter Buchan||0417 707 604|
|Locksmith||Wynns Locksmith||03 9495 1122|
|Ace Locksmiths||03 9534 0586|
|Carpet/flooding||Flood Response Pty Ltd||1300 819 396
0447 109 101
|Glass Replacement||SECA Glass||03 9753 3047|
|Water Faults||South East Water||132 812|
|City West Water||132 642|
|Yarra Valley Water||132 762|
|Faults and Emergencies||SES||132 500|
|Gas Emergency Services||132 771|
**Please ensure you notify your Property Manager as soon as practicable should you engage the services of one of our contractors directly for an emergency.